ATMOX Warranty and Repairs

If you have any product questions or concerns, you can contact ATMOX directly for over the phone troubleshooting or product explanations. ATMOX is the manufacturer of the products, so we are unable to speak directly on any issues related to your home as we cannot make an on-site assessment.

Warranty

All ATMOX products have a limited three-year warranty. Click here to access full warranty information.

Warranty Repairs

Any products found to be defective within three years of invoice date will be repaired or replaced at ATMOX’s discretion. Purchaser must provide proof of purchase date or installation date to confirm product is within the warranty period. The ATMOX warranty includes UPS shipping cost in both directions. (In select circumstances, ATMOX may verify a defect via photo or video documentation without return of product.)

Warranty Repair Service Process

Use the button below to start a warranty claim for any ATMOX manufactured products.

Note: Repairs or warranties of products manufactured by other companies such as dehumidifiers will be handled by their respective manufacturer.

Non-Warranty Repairs for Homeowners

For controllers after the 3-year warranty period, ATMOX has a flat rate repair service that includes shipping cost in both directions. All ATMOX repairs come with a 1-year product warranty.

* Must send in all parts together. Does not include sensors. (X-10 based systems cannot be updated or repaired.)

Note: For inside/outside sensor replacements, please review compatibility information on Sensor Versions.

Repair Service Process

Use the button below to start a repair service or firmware update for any ATMOX controller. Contact us for questions on other ATMOX products.

ATMOX Sensor Overview

ATMOX control sets are currently all supplied with a Version 2 Sensor (Inside/Outside measuring Temp/RH). If you have an older controller needing a sensor replacement, it may not be able to use a Version 2 Sensor. Unfortunately, due to supply changes, the Version 1 Sensor is no longer manufactured.

Use the chart below to determine sensor compatibility and update options for using a Version 2 Sensor with different types of controllers. If you are unsure how to find your software information, there are helpful tips on each type of controller in the Discontinued Products pages.

If update or repair is needed, please see details on repair process for non-warranty products. 

When switching between sensor versions, the power on the controller needs to be recycled. Unplug controller for 30 seconds, change and connect the new sensor, and then plug controller back into power.